1. Introduction

Bontle Ba Motho Spa (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at bbmspa.co.za or use our services. By using our website or booking our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

• Full name and contact details (phone number, email address)
• Appointment preferences and service history
• Payment information (processed securely via PayFast)
• Communications via WhatsApp, email, or our contact form
• Website usage data (via cookies and analytics)

3. How We Use Your Information

We use your personal information to:

• Process and confirm your appointment bookings
• Send appointment reminders and follow-up communications
• Process payments securely
• Respond to your enquiries and provide customer support
• Improve our services and website experience
• Send promotional offers (only with your consent)

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through PayFast, a PCI DSS-compliant payment gateway. We do not store your card details on our servers.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (such as payment processors) solely to facilitate our services. These providers are contractually obligated to keep your information confidential.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

8. Contact Us

For any privacy-related queries or to exercise your rights, please contact us: